Frequently Asked Questions
Find answers to common questions about our products and services
Choose the product you want, then click "Order via WhatsApp". You will be directed to our WhatsApp to continue your order. Confirm your order and complete payment, and we will begin processing it.
Yes! We accept custom orders for most of our products. Please contact us via WhatsApp to discuss the design, materials, and estimated price.
In-stock products are shipped within 1–2 business days after payment is confirmed. Custom orders usually take 5–14 business days to produce, depending on their complexity.
We accept bank transfers (BCA, BNI, Mandiri, BRI), e-wallets (GoPay, OVO, Dana, ShopeePay), and cash on delivery in selected areas.
Yes, all our products come with a 30-day warranty covering defects in stitching or materials. The warranty does not cover damage caused by improper use.
Products with manufacturing defects may be returned within 7 days of receipt. Return shipping costs are the buyer’s responsibility. Contact us via WhatsApp to arrange a return.
Of course! We ship throughout Indonesia via JNE, J&T, SiCepat, and Pos Indonesia. Shipping costs depend on the destination and package weight.
Store them in a cool, dry place away from direct sunlight. Apply leather conditioner every 2–3 months. Clean stains with a soft, slightly damp cloth.
Still have questions?
Feel free to contact us directly. We are here to help!